
Today I worked a shift at the 911 dispatch center.
All fire department personnel have to do a shift down at the center. Since they switched to the new dispatching software, numerous dispatching problems have arisen that haven’t really been the dispatcher’s fault. All parties involved are a little defensive.
For the past several months, all fire stations have been required to monitor a radio all night to be sure they don’t miss any alarms.
Now we staff dispatch 24 hours a day, but the stations no longer have to monitor the radios.
It’s very interesting, seeing things from the other side. They have a very difficult job that no one really pays attention to, unless they do it wrong.
